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DSA Health Care
Improving the quality of life since 1965
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Website Terms of Use and Conditions of Sale

Welcome to

This page, and any related pages, sets out the terms and Conditions of Use and Conditions of Sale for this site including the special conditions relating to purchases made from our showroom and through Please read carefully and ensure you have fully understood these conditions before using the website. By using this website, you agree to be bound by these terms and conditions.

Conditions of Use

A. Access to

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

B. Security

In order to provide an improved browsing and shopping experience, you can create a password protected user account. You are responsible for maintaining the confidentiality of your email address and password used to access this account and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur in your account or password. If you think your user account access details have been compromised, you should immediately log into your account and use the My Account link to change your account access details.

Dsa- Healthcare reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

C. Third parties

Links to third parties are there to provide a more complete and informative browsing experience. Dsa- Healthcare has no control over, and will accept no responsibility or liability for, the material on these websites.

D. Website content

We reserve the right to change or delete products and services listed on this website, the specification of those products and services and the selling price without prior notice. Images are for visual purposes only and may differ from the description. You should therefore read the description and technical specification to ensure the product fulfils your need prior to making any purchase.

You will be subject to the Conditions of Use and Conditions of Sale in force at the time you use the website or the time you purchase goods from the website.

E. Intellectual Property and Copyright

All intellectual property rights, including copyright, trademarks and logos in the content published on and all related web sites are, and will continue to be, vested in Dudley Surgical Appliances Ltd and any associated companies.

You may download and/or copy published content solely for your own legitimate personal use. This authorisation is conditional upon the inclusion of all legends, copyright, propriety and/or other notices relating to that content appearing on all copies of the same.

You are prohibited from making any alterations and additions to this site, misuse of this web site may result in legal action being brought upon you by the content owner.

F. Privacy

Please note that all the content on this website is owned by Dsa-healthcare and not for any third parties use. These terms and conditions have been purchased and are owned by dsa-healthcare.

G. Jurisdiction

Any contract between us, whether for use of the website or in relation to the purchase of products or services through the website will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

H. About us

Dsa-healthcare is part of Dudley Surgical Appliances Ltd. Providing healthcare since 1965. Our company number is 1023123. Our trading address is Dudley Surgical Appliances Ltd Horseley Heath Tipton West Midlands DY4 7AA. We can be contacted by email at

Conditions of Sale (non trade)

1. Purchasing from

The shopping facility provided by is owned and operated by Dsa- Healthcare in association with its retail network, or sub-contracted to a third party of dsa-healthcare`s choosing. Goods are offered for sale on subject to stock availability.

To ensure you enjoy a high level of local customer service, you will be able to see and sample the goods within our new first floor showroom.

All private patients booked on our Orthotic clinic are subject to our consultation fee unless an Orthosis is purchased.

2. Before making a purchase

We always recommend that you seek an assessment to ensure you purchase the right product for your personal circumstances. Our first floor showroom and staff will be able to offer excellent advice and trials on much of our range.

You can also get advice from a qualified healthcare professional. Who may guide and assist you in your purchase.

3. Condition of purchase

Upon completion of your purchase you will receive an email to confirm the purchase and contact details for your purchase. All communication relating to your purchase should be directed to dsa-healthcare through

In the unlikely event that you experience difficulties with after sales support on a purchase made through, please contact us using the contact form on this website.

4. Purchase price and VAT exemption

Prices on vary from time to time, so those paid on previous occasions or those displayed on previous visits to the website may no longer be valid. You should carefully check the price at the checkout before completing any subsequent purchase.

Prices and promotions on may vary from the showroom to the website depending on promotions and availability.

Many items on display a ‘VAT exempt' icon. These products or services are classed as medical devices and, as such, may be subject to VAT exemption if you or the intended user has a long-term illness or are disabled. You can find details within the website by following the links.

In the event that a purchase is made for goods with VAT exemption and the declaration to support that exemption is subsequently found to be false, dsa-healthcare reserves the right to charge to the purchasers debit or credit card an amount equivalent to the Value Added Tax applicable to that purchase plus an administration fee of £15.

5. Payment

This website uses a Thawte SSL Certificate to offer you security whilst shopping. This means that when you enter sensitive information we encrypt it as it goes to and from the website.

We accept payment by most major credit or debit cards with payment debited from your account before dispatching your purchase. All credit and debit card payments are subject to validation checks and authorisation using the secure service. Your order will only be confirmed once this check is complete and approved.

6. Delivery

Purchases through can only be delivered within the United Kingdom. The following delivery charges will be added to your order.

Most items purchased through this website will be dispatched by Dsa-healthcare from our warehouse in Horseley Heath Tipton West Midlands to the delivery address provided by you at the time of purchase

It is your responsibility to ensure you choose a delivery address where you, or other able and authorised individuals acting on your behalf, are available to receive and sign for the goods delivered by our courier. We deliver to the United Kingdom only and aim, subject to stock availability, to despatch from our premises within 2 working days with delivery normally taking place within 3 working days thereafter. Delivery to the Scottish Highlands, islands and other remote areas may take longer. We use a number of professional couriers and delivery organisations and select the most appropriate for the goods purchased.

Please note that some items are very heavy and may need more than one person to safely lift them. Our couriers will only deliver the goods to your door; they cannot take them into your home. Also, some items require assembly. You need to take these things into account when agreeing to purchase goods from this website. If you are unsure, please contact dsa-healthcare for advice.

7. Returns

Most purchases made on-line are subject to special distance selling rules providing you with a statutory cooling-off period of seven working days after delivery. Should you decide to change your mind during this period, you should contact us at dsa-healthcare via the details on your purchase confirmation who will make appropriate arrangements subject to the terms detailed below.

You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the retailer. The retailer may charge you the cost of collecting the goods or you may have to pay the return postage - unless the goods were faulty in the first place.

Goods not covered by the seven day cooling-off period are:

8. Faulty goods

Should the goods be faulty upon delivery or the goods become faulty as a result of defective design, workmanship or materials in manufacture within the warranty period, please contact dsa-healthcare detailed on your purchase confirmation who will make appropriate arrangements to repair or replace the goods.

All products on have a 12 month warranty unless otherwise stated.

These warranty arrangements are in addition to your statutory rights.